Shipping policy
Shipping Policy
Last Updated: June 2026
At BOMA Pakistan, we strive to deliver your orders quickly, safely, and efficiently across Pakistan through our trusted courier partners.
Shipping Partners
We primarily ship orders through:
- PostEx
- TCS Courier
The courier service used for your order may vary depending on your location, product category, and service availability.
Order Processing Time
All orders are processed within 1-2 business days after order confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
During sales, promotions, or peak shopping seasons, processing times may be slightly longer.
Estimated Delivery Time
Lahore
- Delivery Time: 1-2 Business Days
Major Cities
- Karachi
- Islamabad
- Rawalpindi
- Faisalabad
- Multan
- Gujranwala
- Peshawar
- Sialkot
- Hyderabad
Delivery Time: 3-5 Business Days
Other Cities & Remote Areas
Delivery Time: 4-6 Business Days
Delivery timelines are estimates and may be affected by weather conditions, public holidays, strikes, or courier service delays beyond our control.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment confirmation.
Free shipping promotions may be offered on selected products or order values.
Order Tracking
Once your order is dispatched, you will receive a tracking number via SMS, email, or WhatsApp (where available).
You can track your shipment directly through the courier's tracking system.
Order Changes & Modifications
Need to change an item, quantity, address, or phone number?
Customers may request order modifications within 12 hours of placing an order.
To request a change, contact our customer support team immediately at:
Email: support@boma.com.pk
After the order has been processed or dispatched, modifications may no longer be possible.
Order Cancellation Policy
Customers may cancel their order within 12 hours of placing it.
Cancellation requests must be submitted by email to:
Please include:
- Order Number
- Customer Name
- Registered Phone Number
Orders that have already been dispatched cannot be cancelled and will be subject to our Return & Refund Policy.
Failed Delivery Attempts
If the courier is unable to deliver due to:
- Incorrect address
- Unreachable phone number
- Customer unavailable
Our team may contact you to arrange re-delivery.
Additional shipping charges may apply for repeated delivery attempts.
Damaged Packages
If your package appears damaged upon arrival:
- Record an unboxing video before opening.
- Report the issue within 24 hours of delivery.
- Contact our support team with photos and videos.
Claims submitted without an unboxing video may not qualify for replacement or refund.