Return & Refund Policy

At BOMA Appliances Pakistan, customer satisfaction is our priority. We are committed to providing genuine, high-quality appliances along with reliable after-sales support.

Due to the nature of electrical and household appliances, returns, replacements, and refunds are subject to the following terms and conditions.

1. 7-Day Return Policy

BOMA Appliances accepts eligible return requests within 7 days of delivery.

To qualify for a return, the product must:

• Be unused and uninstalled

• Be in the same condition as received

• Include the original product packaging and box

• Include all original accessories, manuals, warranty cards, and promotional items

• Not show any signs of misuse, physical damage, alteration, or tampering

Return requests must be submitted to our customer support team within 7 days of receiving the order.

2. Change-of-Mind Returns

If you simply change your mind after receiving the product, BOMA may accept the return provided the product meets all return conditions.

For change-of-mind returns:

• The product must be unused and in original condition.

• The customer is responsible for the return shipping cost.

• The product must pass our inspection before a refund or other resolution is approved.

3. Damaged Product on Delivery

If your BOMA appliance arrives damaged, please contact us immediately.

If the parcel or product has visible damage:

• If possible, do not accept the delivery.

• Take clear photographs/videos of the package and product.

• Contact BOMA Customer Support within 24 hours.

• Provide your order number along with photos or a short video showing the damage.

For approved transit-damage claims, BOMA will arrange a replacement shipment at no additional shipping cost, subject to verification.

4. Incorrect or Incomplete Order

If you receive an incorrect product or an item is missing from your order, contact us as soon as possible.

Please provide:

• Order number

• Photos of the received product

• Photos of the packaging

• A short video, where necessary

After verification, BOMA will provide an appropriate resolution, which may include replacement of the incorrect or missing item.

5. Products Not Eligible for Return

A return may be rejected if:

• The product has been used or installed

• The product has been damaged through misuse or negligence

• The product has been modified, repaired, or tampered with

• Original packaging or important accessories are missing

• The return request is submitted after the applicable return period

• The product does not match the condition in which it was delivered

• The issue is caused by normal wear and tear or improper operation

6. Inspection & Approval

All returned products are subject to inspection by the BOMA Quality Assurance Team.

A refund, replacement, or other resolution will only be processed after the returned product has been received and successfully inspected.

If the returned product does not meet the requirements of this policy, BOMA reserves the right to reject the return.

7. Refund Policy

Where a refund is approved:

• The eligible refund amount will be calculated after product inspection.

• Refunds will normally be processed within 7–14 business days after approval.

• Refunds will be issued through the applicable/original payment method where possible.

• Shipping and delivery charges are generally non-refundable, except where BOMA confirms that the return is due to an eligible company error or qualifying transit-damage claim.

• Payment gateway or payment processing charges may be non-refundable where applicable.

Any applicable taxes, government charges, COD charges, or payment-processing fees that are non-refundable will be deducted from the refundable amount where applicable.

8. Warranty vs. Return

BOMA products are covered by a 1-year manufacturer's warranty for eligible manufacturing defects under normal use. Warranty claims are handled separately from the 7-day return policy.

Damage caused by misuse, physical damage, water damage, improper installation, or improper use is not covered under the manufacturer's warranty.

9. How to Request a Return or Refund

To start a return, replacement, or refund request, contact our support team with:

• Order number

• Customer name and contact number

• Reason for the request

• Clear photos/videos of the product and packaging

BOMA Customer Support

📧 Email: support@boma.com.pk
🌐 Website: www.boma.com.pk

BOMA currently publishes these support details on its website.

10. Customer-First Commitment

At BOMA Appliances Pakistan, our goal is to make every purchase simple, transparent, and reliable. We review each return, replacement, warranty, and refund request fairly and communicate the applicable resolution to the customer after verification.