Refund policy

Return & Refund Policy

Last Updated: June 2026

At BOMA Pakistan, customer satisfaction is our priority. We stand behind the quality of our products and offer a straightforward return, replacement, and refund process to ensure a hassle-free shopping experience.

15-Day Return & Replacement Promise

All products purchased from BOMA Pakistan are covered by our 15-Day Return or Replacement Promise. If your item arrives damaged, defective, incomplete, or develops a manufacturing fault within 15 days of delivery, you may request a replacement or refund subject to our inspection and approval process.

You do not need to visit any courier office. For approved claims, we arrange pickup directly from your address.

Unboxing Video Requirement

To protect both customers and our business from transit-related disputes, an uninterrupted unboxing video is mandatory for all claims involving:

  • Damaged products
  • Dead-on-Arrival (DOA) products
  • Missing accessories
  • Wrong item received
  • Physical defects upon delivery

The video must begin before opening the parcel and clearly show:

  • The shipping label
  • The sealed package
  • The complete unboxing process
  • The product and all included accessories

Claims submitted without a valid unboxing video may not be approved.

Return Eligibility

To qualify for a return or replacement:

  • The request must be submitted within 15 days of delivery.
  • The product must be in its original condition.
  • All original accessories, manuals, warranty cards, and packaging must be included.
  • The product must not show signs of misuse, damage, alteration, or unauthorized repair.
  • Proof of purchase must be provided.

BOMA Pakistan reserves the right to reject claims that do not meet these conditions.

Pickup & Shipping Charges

For approved return requests:

  • BOMA Pakistan will arrange pickup from your address.
  • The customer contributes Rs. 300 towards one side of courier charges.
  • BOMA Pakistan covers the remaining courier expenses.

If a claim is rejected after inspection, the product will be returned to the customer.

Replacement Policy

If inspection confirms a manufacturing defect, damage, or approved warranty-related issue:

  • A replacement product will be dispatched subject to stock availability.
  • If the same model is unavailable, an equivalent product or refund may be offered.
  • Replacement approval is subject to technical evaluation by our support team.

Refund Policy

Customers may request a refund instead of a replacement for eligible claims.

Refunds are processed after:

  1. Product pickup and return.
  2. Inspection by our technical team.
  3. Approval of the claim.

Approved refunds are issued within 15 working days after successful inspection.

Cash on Delivery (COD) Orders

For COD orders:

  • Government-imposed taxes and payment processing charges are non-refundable.
  • A 4% deduction may apply to cover payment and processing fees.

Non-Returnable Items

Returns or refunds will not be accepted for:

  • Products damaged by misuse or negligence.
  • Products with broken seals or missing accessories.
  • Products repaired or modified by unauthorized technicians.
  • Claims submitted without required proof or unboxing video.
  • Damage caused by improper voltage, power surges, accidents, or mishandling.

Inspection & Claim Verification

All returned products undergo a quality inspection.

If the condition of the returned item does not match the condition shown in the submitted unboxing video or claim evidence:

  • The claim will be rejected.
  • The product will be returned to the customer.
  • Additional courier charges may apply.

Warranty Claims After 15 Days

After the 15-day return period, products covered by a manufacturer's warranty can be serviced according to the warranty terms provided with the product.

Warranty coverage applies only to manufacturing defects and does not cover physical damage, accidental damage, misuse, or normal wear and tear.

Contact Us

For return, replacement, or refund requests, please contact our customer support team:

BOMA Pakistan
Email: support@boma.com.pk
Website: www.boma.com.pk

Our support team is committed to resolving your concerns quickly and professionally.